Professional Teeth Whitening made Simple!

FAQS

Following are commons questions we have answered ahead of time for you!

1.) What if I am unhappy or a client is unhappy with a product I’ve
ordered from you?

We offer a 100% satisfaction guarantee. We stand behind the satisfaction of our customers. If a client’s tray isn’t fitting properly, simply take another impression and send it to us, and we will create a replacement tray at no additional cost and send it back to you or directly to your client, whichever is preferable, within 48 hours. However, long as we are provided a clean and accurate bite impression and the trays and gel are used according to our instructions (and we even provide video instruction on our website to assist you with that) there are seldom any issues we can’t quickly resolve.

2.) Who trains your lab technicians? Isn’t this kind of thing better left to a
licensed dentist office?

A licensed US dentist Dr. Don Bigelow, trains and oversees the dental team and the development of our product and process. The use of the dedicated dental staff and equipment is one of the primary reasons the cost of purchasing an equivalent kit from your dental office is so high. Dental offices often outsource the creation of custom whitening trays. So this is not untypical, even when you’ve purchased a kit like this from your own dentist.

3.) Aren’t we taking business away from the dentist?

It seems like you’re making it easier or maybe even encouraging people to just come to you for their cosmetic issues and skip the oversight and care a dentist should be giving to your actual teeth.

This is an elective, cosmetic service. We highly support the need and the importance of receiving regular dental care from your licensed dentist. That’s why we are co-founded by a licensed dentist who has direct oversight and input to all aspects of what we do. We are the first to maintain that in addition to regular checkups and maintenance, any issues such as gum damage, loose fillings or crowns or exposed roots should be addressed with your dentist immediately before beginning any whitening treatment.

4.) Can teeth whitening damage your teeth?

Teeth whitening with carbamide peroxide gel are a completely safe procedure. We
provide full instructions, education and information as to help our clients professional strength teeth whitening products with comfort and safety. Our advice and our precautions are clearly stated. Other than the dangers of ingesting carbamide peroxide gel (which could create gastric distress but at any accidental level is certainly not toxic), teeth whitening with carbamide peroxide gel is entirely safe.

5.) Can I whiten if I’m pregnant, or might be pregnant?

There are no studies showing any adverse affect of whitening during pregnancy –
however we strongly advise you to follow the advice of your doctor. In the same way that some doctors discourage their pregnant patients from exposing peroxide products to their hair, these same doctors are inclined to advise against using bleaching agents on teeth as well. We know ample women (dental assistants included) who whiten their teeth safely and comfortably during pregnancy. Again, however, you should check with your own doctor to decide how you want to proceed.

6.) Will bleaching with professional strength gel thin out my teeth enamel?

It’s highly unlikely, with normal use. Typically, you would use your whitening trays
once a day for 7-10 days until desired whitening is achieved, and then use them only periodically, as needed (depending on your diet and habits, such as smoking or heavy coffee drinking) to maintain the whitening effect. Whitening pens are a nice portable option for maintenance as well. You should aim for a degree of whiteness that is roughly equivalent to the shade of the whites of your eyes. Extreme use (such as wearing the trays overnight more than very occasionally) could eventually weaken your teeth enamel and give the teeth a chalky or gray-blue and translucent appearance. You should avoid this extreme. In practical application, however, extreme whitening would likely make your teeth too sensitive to continue long before actual damage could likely occur. To obtain
the extremely stark white color of teeth you see on most television actors and celebrities would likely require permanent dental veneers, which are highly costly and would need to be applied by a licensed and specialized cosmetic dentist.

7.) Is this legal?

Yes, absolutely! It is critical to understand that it would not be legal for anyone but a licensed dentist to administer dental diagnosis or advice. Also, if you need, we will assist you in capturing the impression needed to create your custom trays, we simply prepare the tray and putty (wearing latex gloves) and then give you the proper step by step instructions to create an accurate impression.

We do not touch the mouth, you do this during this process. We are there to help you to capture the impression, by modeling, & instruction, & extra eyes! Afterward you give impression back to us to be set to dry, & then shipped to the dental lab for completion. That’s it.

8.) How does it work?

The impression will take 3 minutes per arch (one on the top and one on the bottom) to set. After which, you will remove the tray from your mouth and hand it to our staff. We will make sure the impression correctly captures the scalloped arch at the top (or bottom) of the teeth where they adjoin to the gum for the front 8 teeth on top and bottom

We send off the completed impressions in their individual zip lock bags to our lab. They are completed within 48 hours & sent back to us. We will send the completed kits in a tissue lined gift bag with instructions for use – or if you prefer it, we can call you the day they arrive for pick up here at the office.